Privacy Policy

Privacy Policy

Last updated: [INSERT DATE]

Kindapet ("we," "us," "our") operates kindapet.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have. It applies to visitors, customers, and anyone who interacts with the Site.

If you have questions, contact us at pet@kindapet.com or at the address in Section 13.

1. Information We Collect

Information you give us directly:

  • Name, billing/shipping address, email address, phone number
  • Payment details (processed by our payment processor — see Section 4; we do not store full card numbers)
  • Order history, customer service communications, product reviews
  • Account login credentials, if you create an account
  • Marketing preferences, if you sign up for emails or SMS

Information collected automatically:

  • IP address, browser type, device type, operating system
  • Pages viewed, time on site, referring/exit pages, click behavior
  • Approximate location (derived from IP address)
  • Cookie and similar tracking identifiers (see Section 7)

Information from third parties:

  • Shopify (our e-commerce platform)
  • Payment processors
  • Advertising and analytics partners (e.g., Google Analytics, and Meta/Facebook Pixel if used — see Section 5)
  • Shipping carriers, to confirm delivery

2. How We Use Your Information

We use personal information to:

  • Process and fulfill orders, payments, and returns
  • Communicate about orders, customer service, and account activity
  • Send marketing communications, where you've opted in (and let you opt out at any time)
  • Improve the Site, our products, and the shopping experience
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations
  • Run advertising and analyze ad performance, where permitted by your consent/choices

3. Legal Bases for Processing (EEA/UK Visitors)

If you are located in the European Economic Area or United Kingdom, we rely on the following legal bases under the GDPR/UK GDPR:

  • Contract — to process and fulfill your order
  • Consent — for marketing emails/SMS and non-essential cookies
  • Legitimate interests — for fraud prevention, Site security, and analytics, balanced against your rights
  • Legal obligation — for tax, accounting, and regulatory recordkeeping

You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

4. Payment Processing

Purchases are processed through Shopify's payment infrastructure and/or third-party payment gateways. If you use a direct payment gateway, your card data is encrypted and handled in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). We do not store full payment card numbers on our own systems.

For more information, see:

  • Shopify's Terms of Service: https://www.shopify.com/legal/terms
  • Shopify's Privacy Policy: https://www.shopify.com/legal/privacy

5. Analytics and Advertising

We use the following third-party tools to understand Site usage and, where applicable, deliver advertising:

  • Google Analytics — collects usage data such as pages visited and session duration. You can opt out via the Google Analytics Opt-out Browser Add-on or by declining analytics cookies in our cookie banner.
  • Meta/Facebook Pixel — if enabled, this tracks conversions and enables retargeting ads on Facebook/Instagram. Under CCPA/CPRA, this may constitute a "sale" or "sharing" of personal information for cross-context behavioral advertising. See Section 9 for your opt-out rights.
  • TikTok Pixel — collects data about your interactions on the Site to enable targeted advertising and retargeting on TikTok, and to measure advertising campaign effectiveness.
  • Pinterest Tag — tracks conversions and on-site actions to enable targeted advertising on Pinterest and measure campaign performance.

We do not sell personal information for money. Where required by law, use of advertising pixels that share data with ad networks is treated as a "sale" or "sharing," and you can opt out as described in Section 9.

6. Disclosure of Information

We disclose personal information to:

  • Service providers who help us operate the Site (Shopify, payment processors, shipping carriers, email/SMS platforms, analytics and advertising partners)
  • Legal authorities, if required by law, subpoena, or to protect our rights, property, or safety
  • A successor entity, if we undergo a merger, acquisition, or sale of assets (you will be notified per Section 12)

We do not sell your personal information to third parties for monetary payment.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, and measure performance. Categories include:

Cookie Purpose Duration
_session_id Maintains your session state Session
cart Remembers cart contents 2 weeks
_secure_session_id Secure session management Session
_shopify_visit, _shopify_uniq Internal Shopify analytics 30 minutes / 24 hours
Google Analytics cookies (e.g., _ga) Site usage analytics Up to 2 years
Advertising pixels (if enabled) Retargeting / ad measurement Varies by provider

Your cookie choices: On your first visit, you'll see a cookie banner allowing you to accept or reject non-essential (analytics/advertising) cookies. You can change your preference at any time via the "Cookie Preferences" link in the Site footer, or through your browser settings. Strictly necessary cookies (e.g., cart, checkout) cannot be disabled, as they're required for the Site to function.

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy:

  • Order and transaction data: retained for the period required by tax and accounting law (typically 6–7 years)
  • Marketing data: retained until you unsubscribe or opt out
  • Payment card data: not retained by us beyond the transaction; handled per PCI-DSS by our payment processor
  • Account data: retained until account deletion is requested

9. Your Privacy Rights

If you are in the EEA, UK, or other jurisdictions with similar laws:

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with your local data protection authority

If you are a California resident (CCPA/CPRA):

You have the right to:

  • Know what personal information we collect, use, disclose, and (if applicable) "sell" or "share"
  • Delete personal information we hold about you
  • Correct inaccurate personal information
  • Opt out of the "sale" or "sharing" of personal information (relevant if advertising pixels are active — see Section 5)
  • Limit use of sensitive personal information
  • Non-discrimination for exercising your rights

To exercise any of these rights:

Contact us at pet@kindapet.com. We will respond within the timeframe required by applicable law (typically 30 days for GDPR, 45 days for CCPA/CPRA, extendable once with notice). We may need to verify your identity before fulfilling a request.

10. Age Restrictions

The Site is not directed to children under 13 (or under 16 in the EEA/UK, where applicable), and we do not knowingly collect personal information from children under that age. If we learn we have collected such information, we will delete it. If you believe a child has provided us personal information, contact us at pet@kindapet.com.

11. International Data Transfers

We are based in United States. If you are located outside this country, your information may be transferred to, stored, and processed in a country with different data protection laws than your own — including the United States, where our service providers (e.g., Shopify) may operate. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via a notice on the Site or by email prior to taking effect.

13. Contact Us

Privacy Compliance Officer Email: pet@kindapet.com Mailing address: 256 SW 12TH AVE - Deerfield Beach -FL - 33442 United States

If you are in the EEA/UK and believe we have not addressed your concern, you may also contact your local supervisory authority.